Here at Proteus Marine Store, we take pride in offering top-quality products backed by manufacturer's warranties for your peace of mind. Our commitment to providing you with reliable and durable marine and outdoor products is reflected in the following warranty terms:
-
Manufacturer's Warranty: All our products are covered by their respective manufacturer's warranties. Each warranty is specific to the product and its intended use, ensuring that you receive the best possible coverage.
-
Warranty Duration: The duration of the manufacturer's warranty varies from product to product. Please refer to the product's packaging or documentation for specific warranty details. The Warranty Duration stated on our product page includes any additional free warranty period offered by the manufacturer which is subject to product registration. It is your responsibility to register your purchase to avail any additional free warranty offered.
-
What the Warranty Covers: The manufacturer's warranty covers defects in materials and workmanship under normal use during the warranty period. If a product is found to be defective within the warranty period, you can either reach out to us so that we can make a claim against the manufacturer warranty for service on your behalf or you can contact the manufacturer directly.
-
Exclusions: The warranty does not cover damages resulting from improper installation, misuse, neglect, accidents, or any unauthorised modifications or repairs. It is essential to follow the product's user manual and guidelines for proper usage.
-
Warranty Process: If you encounter any issues covered by the manufacturer's warranty, we recommend contacting the manufacturer directly for prompt assistance. However, if you need any guidance or support in reaching out to them, our team is more than happy to help facilitate the process. Rest assured, we will be with you every step of the way to ensure a seamless experience.
Please note that the manufacturer is well-equipped to handle warranty claims efficiently and has in-depth knowledge about their products. This direct communication allows for faster resolution and ensures that you receive the best possible support tailored to your specific needs.
-
Proof of Purchase: To make a claim under the manufacturer warranty, you will be asked to provide a copy of your Proteus Maine Store Invoice as valid proof of purchase. If you have misplaced your Invoice feel free to reach out to our customer service team and they will email you a copy.
-
Beyond Warranty Period: For products whose warranty has expired or doesn't cover a specific issue, our customer support team will be happy to assist you with repairs or finding suitable replacement parts.
Please note that while we strive to ensure the highest quality standards in our products, some items may have additional warranty coverage from the manufacturer. In such cases, the extended warranty details will be clearly specified on the product page.
Your satisfaction is our priority, and we are committed to delivering the best products and support. If you have any questions or need further clarification about our warranty policy, don't hesitate to contact us.
Proteus Marine Store